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Client Satisfaction Survey
Please take a moment and let us know how we are doing!
Customer Satisfaction Survey
Convenience of Location
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Accreditations/Certifications
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Service Lines
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Technical Support
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Ability to Meet Deadlines
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Customer Service
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Price
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Responsiveness
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Results in Electronic Format
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Qaulity of Administrative Service
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Best Value for Money
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Section Break
Helfulness of Representative
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Professionalism of Representative
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Issue Resolution
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Quality of Advice
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Ease of Contacting
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Promptness of Email Response
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Promptness of Phone Answering
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Overall Quality of of Customer Service
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Sense that AMA Cares about Me
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Section Break
Promptness of Return Phone Calls/Messages/Emails
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Timeliness of Emailed/Faxed Reports
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Timeliness of Final Reports
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Timeliness of Invoices
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Overall Quality of Administrative Service
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Section Break
Quality of Analysis
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Staff Knowledge
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Quality of Documentation/Report
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
QA/QC Process
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Overall Satisfaction
*
Dissatisfied
Somewhat Dissatisfied
Neutral
Satisfied
Extremely Satisfied
Section Break
What Types of Samples do you Currently Submit to AMA (Check all that Apply)?
*
Asbestos Air by TEM
Asbestos Bulk by TEM
Other Asbestos by TEM
Asbestos Bulk by PLM
Asbestos Air by PCM
Lead Dust Wipes
Lead Air/Paint Chips/Soil
Lead Drinking Water
Mold Spore Traps
Mold Surface Tapes/Swabs
Nano by TEM
Other
What, if any, other Service Lines would you like to see AMA Provide?
How would you feel if AMA went Completely Paperless by Delivering all Final Reports and Invoices Electronically?
*
Favorable
Neutral
Unfavorable
What is your Overall Satisfaction with AMA Analytical Services?
*
Extremely Satisfied
Satisfied
Neutral
Somewhat Dissatisfied
Dissatisfied
How Likely are you to Recommend our Services to a Friend or Colleague?
*
Extremely Likely
Very Likely
Somewhat Likely
Not Very Likely
Not At All
Please Share and Ideas you may have for us to Improve our Services.
Please Share and Additional Comments that you may have.
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